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#Tomtom mydrive connect not working with windows 10 full
#Tomtom mydrive connect not working with windows 10 software
#Tomtom mydrive connect not working with windows 10 download

If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers.

#Tomtom mydrive connect not working with windows 10 full

It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect.

We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault.

You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor.

Connect your navigation device to a different USB port on your computer.

If your device has a mount, remove it before connecting the USB cable.

Make sure the cable is connected directly to your device, and not to the mount.

Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts.

Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected:.

To troubleshoot your device's connection, follow these steps in order:

#Tomtom mydrive connect not working with windows 10 software

If the software was restored successfully the device will start normally without displaying a red cross.Continue in Talk to Bongo 8 Once your navigation device has restarted you can disconnect it from the computer. Wait for your navigation device to restart.

#Tomtom mydrive connect not working with windows 10 download

Even when 100% of the download is done, leave your device connected. Do not disconnect your device from your computer during the recovery process or you might corrupt the device. You can check the progress in MyDrive Connect.Ĭritical : The recovery process can take between 5 and 30 minutes, depending on your internet connection.

7 Do not disconnect your device.Īs soon as your device is connected to the computer MyDrive Connect starts restoring the TomTom software on your device. You need to connect the cable while the spinning cogwheel or wheel is shown. 6 Quickly connect the USB cable to your navigation device. If you do not see a spinning cogwheel or wheel, turn off your device and start again from step 6. It shows a screen with a spinning cogwheel or wheel depending on which device you have. The screen goes black, and then after a few seconds the device reboots into recovery mode. Getting this timing right is one of the critical steps of this process. Press and fully release the On/Off button 3 times, quite quickly as in "1-2-3". This can take 10 seconds or longer.ĥ While the black screen with white text is displayed Only release the On/Off button when you see that screen. Instead, keep holding the On/Off button until the device shows a black screen with white text. 3 Switch on your navigation device.ĭo not release the On/Off button when the device restarts with a drum sound. You cannot use the mount to connect your device to your computer. Use ONLY the cable supplied with your device. Tip : You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. Important : Do not connect the USB cable to your navigation device yet.

2 Connect the USB cable that came with your navigation device to your computer. ( or or ) in the Windows notification area or Apple menu bar and then click MyDrive Connect. Make sure that you are using the latest version of MyDrive Connect.If your device does not start, follow the video or step-by-step instructions below. Your navigation device shows a spinning cogwheel or a spinning wheel and then a device with a red cross on the screen when the TomTom software is not installed correctly.įirst, you must reset your navigation device to see if that resolves the issue.